|Century Plaza Housekeepers Sign Petition Saying "Hyatt Hurts"|
June 14, 2012 -- More than 80 percent of Hyatt Century Plaza housekeepers signed a petition recently demanding improved working conditions in the hotel. The housekeeper petitons says: "Hyatt is hurting housekeepers by increasing our workload, giving us inadequate equipment and materials, and by imposing policies that interfere with our tips."
Housekeepers also called on Hyatt to listen to the Federal Government’s Occupational Safety and Health Administration (OSHA) by implementing OSHA’s “Intervention Strategies to Address Housekeeping Stressors.”
Download the petition with signatures.
The full petition reads:
We, the housekeeping department of the Hyatt Century Plaza Hotel, sign this petition to the public because Hyatt is hurting housekeepers by increasing our workload, giving us inadequate equipment and materials, and by imposing policies that interfere with our tips. We ask that Hyatt listen to the Federal Government’s Occupational Safety and Health Administration (OSHA) by implementing OSHA’s “Intervention Strategies to Address Housekeeping Stressors.” Most importantly:
“Minimize the force exerted to push and pull tools and supplies around the work space by providing motorized carts, lighter-weight vacuums with better hand grip design, performing scheduled maintenance on carts and vacuums, and organizing the work in a manner that minimizes travel distance between rooms;
“Reduce the quantity and severity of torso bending, lifting, and carrying by minimizing placement of soiled linens on the floor, reducing the weight and distance that laundry is carried, organizing the work in a manner that minimizes travel distance between rooms. . .”
We specifically ask the following:
1. End the imposed policy of skipping rooms in a section or sending housekeepers out of their sections to avoid room quota deductions for checkouts or double rooms.
2. Follow the contract by deducting rooms from the quota when we have to work on more than one floor, regardless of the time of day of the assignment.
3. Reverse the changes imposed that increase workload in turndown.
4. Provide all information needed to ensure that the correct gratuities have been paid to housekeepers.
5. Stop giving plastic chits or other coin-like items for customers to leave for housekeepers, because this practice leads some guests to leave these items INSTEAD of tips.
6. Repair and replace old vacuums and carts.
7. Return our bottled water dispenser to the housekeeping department.
8. Have all the linen needed for the room assignments at the beginning of the shift and have the carts fully stocked. When carts are not stocked, deduct a room from the quota because of the extra work time this causes.
9. Fully staff the laundry and provide hours for linen delivery. Pay laundry attendants for all hours lost when managers did this task.